Política de serviço

Guarantee - Charm & Ricordi
The warranty is valid for 1 year and covers manufacturing defects. If it is impossible to repair the item within the warranty conditions, another identical or similar item of the same value will be provided, without any additional charge, or the credit (of the amount paid) will be used as part of the payment for another item of higher value.
Jewelry that is outside the warranty conditions, when subject to adjustments or repairs, may be repaired upon payment of the respective fee, with prior approval of the estimate by the customer.
The above guarantees do not cover damage resulting from falls, improper use, accidents of any nature and contact with chemical agents that may cause damage to the materials of your jewelry. For this reason, we ask that you carefully read the rules below, regarding the special care required for your jewelry.


SPECIAL CARE
Jewelry

  • Silver is a noble metal that darkens over time and this is a natural process called silver oxidation. Since silver is a noble and soft metal, repetitive movements, such as opening and closing the clasp of a bracelet, can cause a loss of pressure, requiring a simple adjustment. Check clasps, clips and similar systems
  • regularly.
  • Jewelry can be damaged by chemicals, soaps, strong blows or intense friction. Avoid sleeping with your jewelry, wearing it while doing household chores, swimming in the pool or the sea, and remember to
  • remove your rings when washing your hands or using alcohol and gel.
  • Stones, pearls and metals have different degrees of hardness and can scratch. Store your jewelry separately and be careful about your jewelry coming into contact with other objects when you are wearing it.
  • Avoid your jewelry coming into contact with perfumes, hairspray, shampoo, sunscreen and self-tanner.
  • Enameled or plated pieces should be treated with care, as contact with cleaning products, creams and makeup can stain the enamel of the jewelry. Also avoid contact with sharp objects to avoid damaging the enamel of the jewelry.


Rhodium or silver plating:

  • In addition to being noble, since rhodium belongs to the platinum family, this plating is widely used for finishing jewelry because it guarantees protection, shine, beauty and longevity to them. The rhodium finish is temporary and its maintenance is guaranteed by our store upon payment of a fee for all products, except pendants, pieces with stones, pearls and enameled pieces, which cannot be plated at any time.


Gold Plating and Rose Gold Plating:

  • As with all jewelry, gold plating and rose gold plating may suffer natural wear and tear over time. Therefore, avoid exposing the jewelry to chemical products and remove them before bathing, going into the pool or the sea. Avoid contact between gold-plated jewelry and makeup, creams, perfumes or lotions. The rose gold alloy is a special alloy developed by our store with the composition of noble metals to complete our collections. It is important to remember that all rose gold alloy jewelry is plated with 18k rose gold. The rose and yellow gold plating finish is temporary and its maintenance is guaranteed by our store upon payment of a fee for the products, except for pendants, pieces with stones, pearls and enameled pieces, which cannot be plated at any time.